How many times a day to do say “sorry” to someone? I’m not talking big fights with your spouse, but maybe just apologizing for something tiny that you didn’t even do wrong!? We do it a TON and new research has found that apologizing too much makes us look weak to others.
So the big question is, how to fix it? Experts say to briefly acknowledge the problem and then explain how it will be fixed. Instead of saying, “Sorry, I didn’t see your email sooner“, just skip that part and address the issue with something like, “Here is the information you requested“. Also, don’t own a problem that you didn’t create. If you’re in charge of scheduling meeting and people keep backing out, don’t apologize to the group for rescheduling… rather TELL people that, “Yes, we’ve had to reschedule and thanks for going with the flow”. Just a few tweaks can add a lot of power to your corner.
Of course, I’m NOT saying that you should never apologize. If you spill your hot coffee on your cube mate, it IS very appropriate to apologize! Just choose your “sorrys” carefully!